ODPM's Core Strengths and Key Client Benefits

ODPM's core strengths and Key client benefits have been developed from surveys and information feed back from our sites.
Being aware of the criteria and measurements to achieve client satisfaction have formed the basis of our firms investment and the development of our core strengths which are now enjoyed by our clients

The 6 most important service requirements as defined by our client surveys are well analysed and ODPM have developed their systems structures and supports to ensure we deliver on them.

1. Good site operations and appearance

ODPM's Response: We have developed innovative Quality SystemsStructures and Supports to ensure optimum operations and impeccable appearances through out our Client Portfolio.

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2. Value for money

ODPM's Response: We have developed strong Contractor relationships and a Procurement policy to ensure ODPM's scale, expertise and Buying power valueis reflected in the very best rates and terms for all services delivered throughout our Client Portfolio.

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3. Prompt response

ODPM's Response: We have developed and defined unique Commitment Charters which set out very clearly ODPM's service deliveries and timeframes.

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4. Good communications

ODPM's Response: We have developed and defined Communication Information and Reporting Programmes which ensure our clients receive regular, transparent and comprehensive information and reporting.

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5. Secure financial management

ODPM's Response: We have invested in Quality Systemsincluding the powerful property software system Qube Financial Systems which is unrivaled in Ireland and provides exceptional transparency, control, analysis and full audit trail of our client’s income, expenditure and bank funds. This system facilitates quarterly reporting that gives our client’s the comfort and peace of mind that their monies are collected, secure and properly managed in accordance with best practice and accounting standards.

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6. Professional and consistent personnel

ODPM's Response: ODPM have employed the very best people at all levels. Our property managers are professionally qualified, experienced and knowledgeable and continuously supported by ODPM's unique in house Training programme. Our Team approach ensures the service is backed up by our Management Team which includes Expertise in all our key service areas including Property and Facilities Management, Engineering, Maintenance, Finance, insurance and building technology.
ODPM is a longstanding well resourced reputable firm and is an accredited corporate member of the IPFMA (Irish Property and Facility Management Association) and the IAVI (Irish Auctioneers and Valuers Institute). Both professional bodies have stringent entry and practice standards for the protection of the public, as well as the profession. ODPM fully subscribe and comply with the respective professional Codes of Conduct and ethical standards of these bodies.
ODPM is also registered with the National Property Services Regulatory Authority (NPSRA) and carry professional Indemnity insurance.

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