O'Dwyer Property Management's Quality Contractors meet rigorous standards.
A development's appearance and successful operation is dependent on the quality of the managing agents contractor selection, terms and engagement. We set the bar high for any contractor who wants to work with us. To ensure quality contractor services to the highest standards, we operate an "Approved Service Contractor Database", the aim of which is to pre-vet contractors competence, insurance and compliance with legislation. Ensuring quality contractors are engaged, the service specifications are correct, as well as securing favourable terms and rates are a real measurement of a managing agent's professional approach.
What this means for you is that whether it's cleaning, waste services, lifts, pump, signage, grounds,etc. our buildings inspections monitor and document everything - so we can assure you that the cleaning will be done well, the lift will be fixed promptly, and the grounds will always look great.
Some Questions you might ask:
What is an "Approved Service Contractor Database”?
It is a list of service contractors that have been vetted and approved for use on O'Dwyer Property Management client sites.
What is the approval requirement?
All contractors must complete an O'Dwyer Property Management supplier vetting form detailing their service expertise, provide references and enclose validation documentation including: a copy of their C2 certification (where applicable), a company safety statement, a health and safety and environmental policy and their public/employers liability insurance cover.
How many contractors are approved?
Approximately three to four contractors are selected for each service category.
How do they get the job?
Property Managers prepare a tender specification, select the appropriate contractors from the approved list and invite quotations. High value contract and repair items typically require a minimum of three quotations for client consideration.
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How does this database assist the quality of service delivered by the property managers?
This database is designed to provide our property managers with immediate, competent and reliable contractor services on behalf of their clients.
How is the contractor service monitoring undertaken?
O'Dwyer Property Management review the property manager's supplier review performance from their routine service reports, site inspections, and fault resolution. Any performance issues are recorded and if there are persistent issues the contractor will be removed from the approved service contractors database.
How do our clients benefit?
- Contractor competence and reliability is ensured
- Contractor loyalty and commitment to service standards is greater
- Best value is passed on to our clients
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