Lucy Marshall
"As head of Customer Care and Administration my role encompasses being responsible for the quality and delivery of our customer care programme, inward and outward communications and other administration matters critical to running an efficient and value added service for all our clients.
Whether a caller is simply looking to purchase a key, a letter writer is querying their account or we get an alert that a lift is broken down, we are committed to providing prompt, efficient and effective responses in a friendly manner.
We aim to be open, honest and straightforward to deal with.
We operate customer charters and hearing views and feedback is important to our continuous development programme."