You Can Expect The Very Best From Us
O'Dwyer Property Management's underlying approach is to clearly identify and understand your needs, anticipate your property's future needs, and provide you with the very best service there is.
Costs will always vary from one Property Management company to another so how do you evaluate the difference? Quite simply, on Quality and Value. So, what can you expect from us?
- Professionalism
- Reliability
- Trust
- Value
- Partnership
Read below to see how we ensure the best possible value for money from your service charges.
1. Professionalism
- A Professional Team led by a a Director in Charge , a qualified Property Manager and Finance Manager who together handle the day-to-day operations of each property. These are supported by in-house specialists in all core service functions such as Building Technology, Insurance, Finance, and Corporate Compliance from within our Senior Management Team
- Professional Advice, not just in property management but also in technical, services and engineering matters as well as long-term financing for dilapidations and refurbishment ensures that the Board of Directors and/or Management Committee make informed decisions and do the right things today and for the long-term benefit of the property
- Professional Codes of Practice inform how we operate our business. We are members of the SCSI, and the IPFMA, and are registered with the NPRSA. In addition our quality standards are endorsed by our continuous ISO 9001:2008 Certification and Accreditation
- Professional Standards reflect obviously on our sites; manicured landscapes, well kept roads and footpaths, lighting systems, adequate signage,smart clean lobby /common areas, intercoms, lifts, fire safety systems etc. all in optimum operation and condition demonstrate a general sense of security and overall quality care standards
- Professional Response ensures your calls/questions are answered quickly, logged and tracked until completed and closed; common issues such as alarm sirens sounding, gate breakdowns, lift faults, water disruption, queries on service charges are all promptly addressed
- Professional Administration ensures estate and legal documentation is maintained properly and in compliance with Company Law Management Company Law - ODCE Guide for Property Owners
- Professional Training all Staff and on-site personnel enjoy continuing professional development and regular training on wide ranging topics from manual handling to chairing meetings. This is all tailored to suit the needs of our team and clients and is provided by our full time in-house Training & Development Manager
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2. Reliability
- Reliable information via our client Members Area on our website. This is a secure area where our clients can log in and find everything they need to know about their developement including; who their team is, cleaning and maintenance schedules, fully itemised property accounts, copies of insurance and legal documents and updated communications / notices
- Reliable Maintenance Plans devised by our Technical Services Engineer so that our clients can rest assured that all expenditure requirements in their developments are accurately identified and calculated by an expert
- Reliable Contractors are vetted thoroughly by us and selected by our clients ensuring they receive top quality service on the very best terms
- Reliable Planning for compliance with all statutory legislation including the Multi-Unit Developments Act 2011, and in particular for realistic Building Investment Fund (Sinking Fund) Management
- Reliable Life Safety and Security Systems ensures systems including Fire Detection an Alarm Systems, Emergency Exit Lighting, Smoke Ventilation, Health & Safety arrangements etc. all operate adequately
- Reliable Inspections which are documented, logged and carried out by property managers on an agreed frequency
- Reliable After Hours Care which ensures 24 hour access to help and assistance to our clients. Systems are in place which ensure that any 'out of hours' issues are tracked and addressed by the Property Managers as soon as possible
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3. Trust
- Financial Transparency so clients know where, when, why, how and by whom every cent is spent
- Quarterly Financial Reports so clients can monitor and forecast detailed budgets and manage accounts meticulously
- Robust Service Charge Collections which guarantee cash flow and service deliveries at all times
- Payment Plans which facilitate ease of collection so that owners who cannot pay service charges in one lump sum may pay in a structured manner via direct debit
- Robust debt collection methods ensures legal costs and debts are minimised
- Purchase Order Scheme ensures Contractors can only invoice your development when works are completed and approved for payment, preventing fraud and or bogus invoicing
- Receipts for Bin Charge expenditure ensures tax rebates are efficiently provided
- Adequate Insurance Cover and Policy Support is professionally handled ensuring the most suitable and best value insurance cover is procured through our Insurance Administrator which ensures claims are processed and settled satisfactory.
- Contractor procurement methods are completely transparent and are reviewed annually. Clients are assured of our impartiality of selection and all discounts achieved are passed on to our clients
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4. Value
- Best Value: Your development is essentially a business with a high asset value that requires professional management, expert care and attention, and quality contractors who carry adequate insurance, have good track records and provide value for money. Our approach is not about taking short cuts based on the cheapest rates, we seek to guarantee a positive return from service charges, achieving maximum value to agreed quality standards and thereby gaining long term savings and benefits in terms of sustaining capital appreciation
5. Partnership
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