20 Reasons to Choose Us

#1 ODPM’S TERMS ARE CLEAR AND TRANSPARENT #2 ODPM REPORT COMPREHENSIVELY AND REGULARILY  #3 ODPM’s SERVICE TIME TABLE KEEPS YOU IN COMPLIANCE WITH COMPANY LAW #4 ODPM’s TEAM APPRAOCH IS UNIQUE #5 ODPM’S USE INNOVATIVE BUILDING MANAGEMENT SYSTEMS #6 ODPM USE QUALITY SERVICE CONTRACTORS #7 ODPM GET THE BEST RATES AND VALUE FROM SERVICE CONTRACTORS #8 ODPM PLANS LONG TERM AND FOR YOUR BUILDINGS FUTURE #9 ODPM ARE COURTEOUS EFFICENT AND PROMPT #10 ODPM IS A REGISTERED PROFFSSIONALY ACREDITED FIRM

#11 ODPM’S STAFF ARE PROFFESIONALLY QUALIFIED. #12 ODPM HAVE IN HOUSE TECHNICAL ENGINEERING EXPERTISE #13 ODPM HAVE IN HOUSE BUILDING INSURANCE EXPERTISE #14 ODPM HAVE OUTSTANDING FINANCIAL ACCOUNTING SYSTEMS #15 ODPM HAVE A ROBUST SERVICE CHARGE COLLECTION PROCESS #16 ODPM HAVE EXCEPTIONAL COMMUNICATIONS SYSTEMS #17 ODPM ARE THE INDUSTRY LEADERS AND SET STANDARDS #18 ODPM ARE SOLUTION ORIENTATED AND SUPPORTIVE #19 ODPM CAMPAIGN FOR YOUR RIGHTS #20 ODPM HAVE A STRONG REPUTATION AND PROVEN TRACK RECORD

 

#1   ODPM’S TERMS ARE CLEAR AND TRANSPARENT

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We enter into a formal contract with you, which not only clearly defines our obligations and responsibilities but also our precise fees and any ancillary services. You can be sure of what to expect from us and there are no hidden costs or room for confusion.

#2   ODPM REPORT COMPREHENSIVELY AND REGULARILY

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We give you a reliable programme of governance including quarterly meetings at which we present Management Reports and Financial Reports. This practise ensures that you can review and direct all business areas comprehensively with us. ODPM’s quarterly financial packs include an income and expenditure account against budget, balance sheet, accrual and prepayment schedules, debtors listing and bank reconciliations, everything you could possibly need to be satisfied that your financials are safe.

#3   ODPM’s SERVICE TIME TABLE KEEPS YOU IN COMPLIANCE WITH COMPANY LAW

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We give you a timetable, which sets out when we will undertake all critical corporate activities for you during each financial year. This timetable ensures draft budgets are prepared and circulated for your review and approval in advance of the financial year, the service charges are billed out in a timely manner and the annual independent audit process is undertaken followed promptly by the members annual AGM. The programme completes when we file your returns with the Companies Registration Office (CRO) in compliance with Company Law.

#4   ODPM’s TEAM APPRAOCH IS UNIQUE

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We do not give you a property manager we give you a dedicated property management team including a property manager. This team has a variety of experts who each take responsibility for separate parts of your service. The team includes;

• A Director in Charge – Overall responsibility

• A Client Services Manager – Year round relationship and service delivery

• A Property Manager – Day to day property services

• A Facilities Engineer – Mechanical and Electrical Services

• A Finance Accountant – Service charge and accounting

• An Insurance & Statutory Compliance Manager – Insurance and Corporate Compliance management

The team share the service objectives ensuring you the very best professional service standards in building, financial and administrative services.

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#5   ODPM’S USE INNOVATIVE BUILDING MANAGEMENT SYSTEMS

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ODPM’S investment in information technology includes the design and development of a highly effective and integrated Building Management System. This software keeps precise digital records of all our clients building service activities, documents, and correspondences, and serves as a behind-the-scenes assistant, compiling work schedules, organizing information and printing out service reports. Whilst this is our property manager’s invaluable day-to-day tool it also serves to ensure maintenance records and building history are accessible. 
 

#6   ODPM USE QUALITY SERVICE CONTRACTORS

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The right contractor, the right service specification, and the terms and rates determine how well a development looks and operates economically. Whether the service is Cleaning, Waste Management, Grounds Maintenance or signage etc…the selection and quality of the contractors is a critical role and responsibility. In ODPM, we operate an Approved Service Contractor Database, which ensures only fully insured competent and quality contractors are engaged. This is a real measurement of our professional approach.

#7   ODPM GET THE BEST RATES AND VALUE FROM SERVICE CONTRACTORS

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ODPM has substantial buying power and our rates and economies of scale are passed on directly to you, our clients. Our clients directly benefit from our knowledge of the supplier market place, contractor capabilities and market prices. Our procurement methods deliver goods and services at the best possible price, in the right quantity, quality, at the right time, and place and on the most favourable terms and conditions.

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#8   ODPM PLANS LONG TERM AND FOR YOUR BUILDINGS FUTURE

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ODPM’s technical and financial expertise ensures you understand the essential need for a “Building Investment Fund” (sinking fund). It is best practise to ensure that future refurbishment, upgrades and replacements of major assets (lifts etc) are identified and the directors of the management company determine an appropriate estimate and set an annual provision aside. This ensures that significant future capital works can be carried out in a planned manner, without substantial increases or one-off levies. ODPM’s method ensures the sustainability of capital values in the long term.

#9   ODPM ARE COURTEOUS EFFICENT AND PROMPT

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ODPM’s customer care teams approach combines prompt courteous enquiry servicing with attention to detail by qualified staff members who strive to provide the highest level of customer service. We operate Monday to Friday from 9.00am to 5.00pm and after hours, our call centre is expert in handling emergencies, first line maintenance and breakdowns thus minimising client inconvenience delays and expensive call out fees.
All calls are answered promptly. In fact, 80% are answered within 5 seconds and the remaining within 45 seconds. We log and track each call with a unique log number on our Building Management System (BMS) until they are resolved and closed.
We acknowledge e-mails; letters, faxes and webs based enquiries within 3 working days and guarantee a reply within 7 working days.
Our Quality Assurance Manager ensures compliance of our Customer Charter and Commitment which can be viewed on www.odpm.ie

#10   ODPM IS A REGISTERED PROFFSSIONALY ACREDITED FIRM

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ODPM is an accredited corporate member of the Irish Property and Facility Management Association (IPFMA) and the Irish Auctioneers and Valuers Institute (IAVI), which are self-regulatory bodies for the property profession. Both have stringent entry and practice standards for the protection of the public, as well as the profession. Strict membership criteria ensure the individuals practice to the highest standard and are bound by the respective code of Conduct as a condition of membership.
ODPM is also registered with the National Property Services Regulatory Authority (NPSRA) and we carry professional Indemnity insurance.

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#11   ODPM’S STAFF ARE PROFFESIONALLY QUALIFIED

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All ODPM property managers are professionally qualified, experienced and knowledgeable and continuously supported by our in house Training programme and team of senior managers with expertise in all our key service delivery fields; Property and Facilities Management Engineering, Maintenance Finance, insurance and building technology. The directors are hands on and have a vast amount of experience In the industry.
ODPM recognise the value of employing the very best people at all levels with the aim being to deliver the highest quality and the most widely respected services. A dedicated finance team look after the service charge collections and accounting and a customer care team look after the administration and small tasks allowing our property managers dedicate their time and energy in a professional manner exclusively to their client sites at all times.

#12   ODPM HAVE IN HOUSE TECHNICAL ENGINEERING EXPERTISE

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ODPM’s technical engineering expertise ensures the service specifications and maintenance of all valuable Mechanical and electrical Plant such as Lifts, Pumps, Fire and lighting systems is undertaken adequately and cost effectively and recorded in the asset register of each of our developments. Our expertise also ensures our clients compliance with all Statutory and Health and Safety legislation.

#13   ODPM HAVE IN HOUSE BUILDING INSURANCE EXPERTISE

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ODPM’s resources include Building Insurance expertise. Professional expertise is essential to ensure building valuations for reinstatement are competently undertaken and that the scope of cover for fire and perils insurance is adequate and appropriate and that additional cover for public and employers’ liability, alternative accommodation, statutory lift engineering cover and directors and officers’ liability cover is arranged.
ODPM’s extensive knowledge of the insurance market means ODPM can procure unbeatable insurance rates encompassing the broadest scope of cover for all clients’ buildings and the operation of a centralised efficient claims process that ensures fast and efficient settlements for clients.

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#14   ODPM HAVE OUTSTANDING FINANCIAL ACCOUNTING SYSTEMS

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ODPM use the leading international property management financial systems QUBE which provides exceptional control, analysis and a full audit trail of all our client’s income expenditure and bank funds. This powerful software system unrivalled in Ireland ensures proper management of our client’s moneys, budgets, and service charges. Our systems facilitate easy quarterly reporting that gives our client’s the comfort and peace of mind that their monies are collected, secure and properly managed in accordance with best practise accounting standards.

#15   ODPM HAVE A ROBUST SERVICE CHARGE COLLECTION PROCESS

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ODPM operates a robust service charge collection process which ensures tight credit control and guarantees cash flow is monitored and funds are available for our sites.
We are critically aware that without the timely collection of service charges appropriate and essential services cannot be delivered to our developments.
ODPM has adopted a standard Code of practice in relation to Service Charge Costs which means we use the same methodology common activity codes and description names in all our developments. This use of standard codes will provide our clients with improved transparency to facilitate benchmarking and the comparing of costs between different buildings.

#16   ODPM HAVE EXCEPTIONAL COMMUNICATIONS SYSTEMS

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ODPM’s communications systems deliver all our clients regular information including an annual newsletter, incorporating development information, full budget, and service explanations. This information is delivered in a consistent format, which ensures a high level of transparency on the affairs and operations within each client development.

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#17   ODPM ARE THE INDUSTRY LEADERS AND SET STANDARDS

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ODPM never stop looking for better ways and systems to do things for our clients. Our investment in the state of the art in-house Building Management Systems and the internationally recognised leading Property and Accounting system “QUBE” in 2008 are a testament to our innovation and commitment to client services.
ODPM in 2002 was the first Multi Unit Management Firm to hire an in-house training manager (over 5 years ago) who provides expert specialised training to our property management teams. Our compulsory initial in-house training consists of a one year modular programme of training which ensures our property managers deliver a knowledgeable and comprehensive service to our clients.
ODPM in 2007 was also the first Multi Unit Management firm to hire an in house Engineering/Facilities expert
ODPM in 2008 were the first to commit to a Client Service Charter.
ODPM is also the first residential property management firm to provide its client with full accrual based quarterly management accounts. With client reports prepared quarterly expenditure against budgets is monitored and our clients can be assured of no unexpected problems.
Our future and forward thinking plans include a web-integrated services platform for our clients and residents including the utilisation of web based technologies to facilitate on line information, accounts perusal and service charge payments, which we expect will be another first for ODPM!

#18   ODPM ARE SOLUTION ORIENTATED AND SUPPORTIVE

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ODPM will never say, “it’s not our problem”. Solutions are always sought and our clients get support and assistance ensuring problems are solved. Our ethos is “to do more” – The property managers are supported by a strong in house management team and the ODPM directors are hands on too so we are able to help clients when a problem arises.

#19   ODPM CAMPAIGN FOR YOUR RIGHTS

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ODPM represent your best interests. The Directors have been at the forefront of campaigns for industry law reform and regulation of multi unit development and management. You can read about the many roles and activities undertaken by them on our web site. www.odpm.ie ODPM are keen to see the eradication of poor practises through the introduction of industry regulation and the Governments delivery of a better legal framework and legislation for multi unit development and management.

#20   ODPM HAVE A STRONG REPUTATION AND PROVEN TRACK RECORD

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ODPM was founded in 1988 and now has over 20 years experience delivering an innovative and superior service the firm is now the largest and most professionally regarded Multi-unit management agent in Ireland.
ODPM comes highly recommended – there is no better recommendation than a happy client. Don’t just take our word for it, have a read of our clients testimonials on our web site www.odpm.ie.

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